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What is DeMarini's return policy?

DeMarini offers a return policy for most items within 30 days of receipt. Please note that custom product orders are final and cannot be returned. Please follow these additional guidelines when returning to DeMarini.com: Item must be in new condition. Clothing must be unworn. The item must be returned with all original packaging and accessories (including carton or plastic bag). As long as you have the return form and sticker from your purchase, no prescription is required to process your return. You must include your order number on the return form found in your order confirmation email.

Where does my order come from?

Most stock items are shipped from their warehouse in Mt Juliet, TN. DeMarini bats and custom composite bats are supplied from Hillsboro, OR. Custom bat wooden rackets ship from Louisville, KY. Most garments are shipped from their warehouse in Sparta, TN. Leather footballs and custom air pumps are shipped from their warehouse in Ada, OH.

What happens if my tracking says "delivered" but I have not received my package?

Occasionally a carrier will scan a package as delivered before it arrives at its final destination. In this case, the package will usually be delivered within the next working days. If you have waited a few days and the package is still not available: check if someone else has accepted the delivery. Check with household members, neighbours, building managers, the post office, reception and any others who may have accepted the delivery.

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